FAQ
Frequently Asked quesetions
What is a curated secondhand clothing bundle?
A Hann-Me-Down Curated Secondhand Clothing Bundle is a special hand-selected clothing collection just for you! Each item in the bundle is selected based on your collected inspiration images and the specifications in your intake form, so each bundle is truly one-of-a-kind. Learn more here!
What are your shipping options?
Hann-Me-Down Curated Secondhand Clothing Bundles and individual Hann-Me-Down items from my own wardrobe will be shipped via USPS, UPS, or FedEx, depending on the best available rate.
Individuals in the greater Nashville area are welcome to pick up bundles or individual items from me at no additional cost. Alternatively, I’m happy to ship items at the following flat rates:
- The Mini: $10 shipping fee
The Standard: $35 shipping fee
The Seasonal Bundle: $14 shipping fee per bundle
Shipping is currently only available within the United States.
Will you send me tracking info?
Absolutely! Once I get a label generated, I’ll send you an email with the tracking info.
Do you offer refunds?
At this time, I do not offer refunds. If you find an item in your bundle or an individually purchased item from my wardrobe isn’t a great fit, I encourage you to continue the tradition and excitement of hand-me-downs and offer it to a friend or family member! Alternatively, you could list the item on a reselling site/app like Poshmark or Mercari to make some money back while getting the item into the hands of someone who may love it! As a last resort, I would recommend simply donating the item to your local thrift or charity shop.
Can I get a preview of my bundle?
If you’d like! I recommend waiting until the bundle is delivered to experience the excitement of discovering what’s in your bundle, but if you’re bursting at the seams with anticipation and curiosity, shoot me an email, and I’ll be happy to give you a sneak peek.
Will you clean the clothes in my bundle before shipping?
You betcha! Each item in your bundle will be carefully inspected, repaired or spot-treated if needed, and sanitized prior to shipping.
You're booked up for the bundle I want. What should I do?
In an effort to ensure each bundle is assembled with a great attention to detail, I do limit how many bundles I’m able to accommodate at any given time. Availability will be reflected on the bundle page and the intake form.
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ready for your own hann-me-down curated secondhand clothing bundle?
click here if you’d rather shop my own personal hann-me-downs